Extract - Booking Conditions from the Generali Catalogue (page 138):
In order to guarantee your utmost satisfaction, please pay attention to the following information: Upon arranging your stay with us, you are obligated to inform your service partner (which you will find on the respective page within our catalogue) that you intend to consume a Generali wellness-package.
We kindly inform you that the online reservation of a RUG package is not possible. If you do so anyway, your reservation/stay may be charged as private reservation which adheres to the respective holiday season's price list. However, you can then make use of your RUG package at any other time of year with another partner of your choice.
Thank you for your understanding!