Activ Sunny Hotel Sonne


General conditions

1. General Conditions

Area of Validity: These general terms and conditions apply to reservation enquiries, and also to confirmed bookings of hotels or special offers, as booked through the Sunny reservation system (SRS).

Reservation Requests and Confirmations:
Sunny Hotel Sonne will forward your obligation free request, or your confirmed booking to the respective hotel or supplier by email. Upon receipt of your request, the hotel or supplier will forward you their detailed offer. Once your reservation has been confirmed with SRS, it will be contractually binding. Your mouse click confirms that you agree to an Accommodation or Travel Service Contract. Therefore please take special note of the advised cancellation terms and conditions. The supplier reserves the right to refuse the reservation within 24 hours of despatch. The Activ Sunny Hotel Sonne has the possibility to refuse your booking within 24 hours.

Accomodation or Travel Service Contract and Payment:
A confirmed booking between you and the chosen hotel or supplier will result in an Accommodation or Travel Service Contract. The confirmed price is to be paid directly, either locally or by money transfer, to the hotelier or supplier. Any claims arising from this Accommodation or Travel Service Contract are to be made directly with the hotel Activ Sunny Hotel Sonne or the supplier.
Changes to your booking and cancellation

Online Booking Service:
If you undertake a reservation on our website, you can do so with the help of our online booking software, the “Webbox”, provided by the company Interalp Touristik GmbH. All personal information which you provide during the booking process (such as first name, last name, address, email address, specific personal information concerning your reservation, etc) will be transferred securely. This data will only be used and stored to process your reservation. The software provider Interalp Touristik obliges to handle your personal data with care and in accordance to the data protection regulations.

Cancellation charges:
Reservations have to be held activ until 6 pm and later, which means the entire night.

The following cancellation terms are valid for all bookings:

in Winter season (December - April)
up to 14 days prior to arrival free of charge*
up to 30 days prior to arrival free of charge (Christmas, New Year's Eve)

For cancellations during any other month:
up to 7 days prior to arrival free of charge*
after cancellation is free of charge or with No-Shows 100%
* from the package price

Travel cancellation insurance recommended. Please let us know whether you require a registration from.

Hotel Categories, Hotel and Travel Information:
The internationally recognised hotel classification (1-5 stars) provides an indication of the standard of the hotel. All additional hotel, travel information and descriptions are based on information received from the hotel.

Room Rates:
All rates provided by Sunny Hotel Sonne are up-to-date and are as advised by the respective hotel or supplier.

These rates apply to all reservations booked through the SRS. Bookings will be made using the latest and best possible Sunny Hotel Sonne daily rate, as advised by the hotel or supplier for the chosen date of travel. Last Minute, low season, weekend or special offers appearing on the SRS will automatically be taken in to account.

Although utmost care is taken to ensure that all information supplied is accurate, Sunny Hotel Sonne assumes no liability for possible errors arising during the collection of and passing on of information. The transfer of any information as supplied by Sunny Hotel Sonne (either fully or an extract), or the use of any information for purposes other than those for which it is intended, is only permitted with the explicit authorisation of Sunny Hotel Sonne.

These terms and conditions are governed by Austrian law. The place of jurisdiction is Kitzbühel, Austria.

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